Hiring Range: $22.57 - $25.23 hourly D.O.E.

Full Salary Range: $22.57 - $31.61 hourly

Salary for internal promotion Section 603 of Employee Handbook

The City of Tolleson is seeking a detail-oriented and customer-focused Customer Service Representative to join our Finance Department. This position plays a vital role in supporting financial operations through excellent service to both internal and external customers. Key responsibilities include collecting payments, balancing cash drawers, preparing and routing invoices, and ensuring accurate data entry. The role also involves maintaining up-to-date customer records, processing purchase orders, assisting with procurement tasks, completing annual reporting requirements, and other duties as assigned.

Qualifications
High School Diploma or GED and 1 year of related experience; or an equivalent combination of directly related education and experience. Valid Arizona Class D Driver’s License; Bilingual (Spanish) required.

Knowledge of:
-Accounts payable processes and practices
-Customer service principles and practices
-Basic mathematics
-Money handling
-Recordkeeping techniques
-Data entry and validation principles
-Modern office technology

Skill in:
-Following directions and meeting standards
-Providing attention to detail in assignments
-Work accuracy
-Providing customer service
-Effective time management
-Utilizing a computer and relevant software applications
-Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction

Physical Demands
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Working Conditions are in an office setting. Depending on assignment, some travel may be required.

Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.

Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at 623-474-4989.

EOE/M/F/D/V/SO